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Customer Service

 

Customer Service level 2 (Certificate/Diploma)

 

At this level candidates should have individual responsibility and initiative within their job role. They will develop customer relationships and present a good image of themselves and the organisation.

 

Objectives:

 

- Use and develop behavioural skills

- Develop relationships with customers  

- Work as a team

- Resolve customer service problems both proactively and reactively

- Develop the candidates personal performance

- Work with change by supporting customer service improvements

 

 

Customer Service level 3 (Diploma)  

 

At this level candidates will have direct responsibility for others and have a fair amount independence. They will develop strong customer relationships and present a professional image of themselves and the organisation.

 

Objectives:

 

- Influence what happens at work

- Suggest and make improvements

- Excellent communication skills

- Wide knowledge of what they need to do

- Awareness of commercial or other pressures within the organisation

- Plan and deliver improvements